Answers to common questions and a way to reach our team at support@appverbi.com.
Open Verbi and tap Sign in on the welcome screen. Verbi uses Sign in with Apple or Sign in with Google. Use the same Apple ID or Google account each time so your progress stays linked to your account.
Verbi uses Sign in with Apple or Google. We don't manage passwords directly. To change your login, update your Apple ID or Google account settings. If you can't access that account, contact us at support@appverbi.com.
Open Verbi → Settings → Restore Purchases. This reconnects your App Store subscription to the app. You must be signed in with the same Apple ID used to subscribe.
Sign in with the same Apple or Google account you used before, then go to Settings → Restore Purchases. Your learning data is tied to your account, not the app install.
Verbi may offer a free trial (length shown in the app). After the trial, a subscription is required for full access. Plan details and pricing are shown before you subscribe.
On iPhone: Settings → [your name] → Subscriptions → Verbi → Cancel. Canceling stops future charges; access continues until the end of the current billing period. Deleting the app does not cancel your subscription.
Verbi does not process refunds directly. Refund requests are handled by Apple through reportaproblem.apple.com or your App Store purchase history.
Open Verbi → Settings → Account → Delete account. Confirm when prompted. This permanently deletes your account and learning data and cannot be undone. Cancel your App Store subscription separately if you still have one — canceling a subscription does not delete your account or data. You must be signed in to delete from settings. If you can't access the app, email support@appverbi.com with the subject DELETE ACCOUNT.
Go to iOS Settings → Verbi and make sure Microphone is enabled. Voice features also need a stable internet connection. If problems continue, contact us with your device model and app version.
Update to the latest version from the App Store, restart your device, and ensure you have a stable connection. If premium access is missing after reinstall, use Settings → Restore Purchases. If the issue persists, contact us using the form below with your device model and app version.